Work

Amazon Web Services

Role: Software Development Engineer II

Team: AWS Connect

Duration: Dec 2025 - Present

Location: Seattle, WA

Work Summary: I work on the Authentication and Authorization team for Amazon Connect, a cloud-based contact center platform that generates revenue through usage-based services such as voice, chat, and AI-powered customer support. My work focuses on designing secure access boundaries for different user types—agents, customers, admins, supervisors, and AI agents—while implementing advanced security mechanisms and modern cryptographic methods to keep the platform safe and reliable.

Amazon

Role: Software Development Engineer II

Team: Global Logistics Pricing Tech

Duration: Jan 2025 - Dec 2025

Location: Bellevue, WA

Work Summary: Built scalable AI-driven pricing systems for global logistics, collaborating with science and analytics teams to deliver intelligent transportation pricing. Developed an AI-assisted price-setting platform that reduced pricing turnaround from 5 days to 2 hours and introduced program-level differentiation reducing shipment costs by $600 per order. Improved reliability and efficiency through resilient validation layers, automated DLQ recovery, and infrastructure optimizations achieving 80% lower latency and 30% faster builds. Led large-scale pricing pipeline migrations for regional resilience and explored dynamic bidding models to monetize unused container capacity.

EAB

Role: Software Engineer

Team: Data & Platform Engineering

Duration: Jul 2024 - Jan 2025

Location: Washington, DC

Work Summary: Built scalable LLM-powered systems including a token usage tracking platform for tenant-level analytics and cost optimization, and an asynchronous AWS Lambda-based QA pipeline to handle large data workloads. Improved chatbot reliability and accuracy (50% → 80%) through prompt engineering, automated feedback loops, robust error handling, and optimized SQL query generation. Strengthened system quality and performance by integrating SONAR checks in CI/CD and designing efficient database schemas for conversational AI workflows.

ASANTe

Role: Lead Software Engineer

Duration: Jun 2023 - Jun 2024

Location: Boulder, CO

Work Summary: Developing a decentralized private blockchain network to enable secure exchange of social currency between participants.

Amazon

Role: Software Development Engineer

Team: Global Logistics Account Receivables

Duration: Jul 2020 - Jul 2022

Location: Hyderabad, India

Work Summary: Developed cross-border logistics solutions including Amazon Small Parcel Air Express for global B2B shipments to Amazon Fulfillment Centers supporting fast Prime deliveries. Also contributed to Amazon Z-Parcel, a B2C cross-border shipping service that is faster and 21% cheaper than competitors, focusing on invoicing, shipment management, and tracking systems.

T-Systems

Role: Software Development Engineer Intern

Duration: May 2019 - August 2019

Location: Gurgaon, India

Work Summary: Built an internal support tool that reconstructs user journeys by analyzing application and system logs, enabling operators to diagnose issues faster and significantly reduce customer query resolution time.

Ercess Live

Role: Software Development Engineer Intern

Duration: October 2018 - December 2018

Location: Noida, India

Work Summary: Developed automated web scraping pipelines using Python and Selenium to collect event data from multiple websites, handling edge cases and periodically storing the processed data in a database to support the core events platform.

Successive Digital

Role: Software Development Engineer Intern

Duration: May 2017 - August 2017

Location: Noida, India

Work Summary: Built a smart attendance system using real-time face recognition with Python and OpenCV, addressing common issues in traditional attendance systems. Integrated SendGrid to automate reporting and notifications.